Pam Bugler Promoted to Guest Relations Manager
SMG announced this week the promotion of Pam Bugler to Guest Relations Manager for INTRUST Bank Arena. Bugler previously served as Guest Services Manager for the venue.
“We’re pleased to announce the well-deserved promotion of Pam Bugler to Guest Relations Manager” said SMG General Manager, AJ Boleski. “We look forward to the leadership that we know Pam will bring to this position while creating a safe and secure facility and memorable guest experience for everyone who steps foot through our doors.”
As Guest Relations Manager, Bugler will directly supervise the Guest Relations team including all full time security staff and guest services staff and will be responsible for the overall crowd management at events. In addition, she will implement, update and lead staff trainings on all venue security plans and procedures and serve as the chair of the venue security committee.
Pam recently completed the Academy for Venue Safety & Security, an intensive two-year program, and is an active member of the International Crowd Management Committee for the International Association of Venue Managers. Bugler previously worked as Director of Education for the Wichita Center for the Arts and Director of Special Events for Newman University.